Privacy Policy
Last updated: April 2026
Introduction
LuxWell Pte. Ltd. ("we", "our", "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your information.
Information We Collect
- Name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely through third-party payment providers)
- Website usage data (pages visited, time spent, browser type)
- Communication records (emails, enquiries)
How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your purchases
- To improve our website and services
- To send marketing communications (with your consent)
- To comply with legal obligations
Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors for transaction processing
- Delivery partners for order fulfilment
- Analytics providers for website improvement
- Legal authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For any privacy-related enquiries or to exercise your rights, please contact our Data Protection Officer at: [email protected]